HostGator .com LLC is in business since 2002 and it is one of the leading hosting providers .Host Gator have more than 7000 server under management and have almost 225000 customers around the world. BBB Review: HostGator has been a BBB accredited business since april 2008 here is some of the statistics you would like to know . BBB rating of HostGator: A+ Business Contact & Profile:
| Business Name: |
HostGator.com, L.L.C. |
| Business Address: |
11251 NW Freeway, Suite 400 Houston, TX 77092 |
| Original Business Start Date: |
10/10/2002 |
| Type of Entity: |
Corporation |
| Principal: |
Brent Oxley, Owner |
| Phone Number: |
(866) 964-9216(713) 574-5287 (866) 964-2867 |
| Fax Number: |
(281) 476-7803 |
| Email Address: |
brent@hostgator.com |
| BBB Accreditation: |
This business is a BBB Accredited Business |
| Date Accredited by BBB: |
4/28/2008 |
| Type of Business: |
WEB HOSTING SERVICES |
Customer Complaint History: When considering complaint information, please take into account the business’s size and volume of transactions, and understand that the nature of complaints and a firm’s responses to them are often more important than the number of complaints. BBB processed a total of 59 complaint(s) about this business in the last 36 months, our standard reporting period. Of the total 59 complaint(s) closed in the last 36 months, 20 were closed in the last 12 months. These complaints concerned:
| 7 |
|
regarding Advertising Issues |
| 16 |
|
regarding Billing or Collection Issues |
| 3 |
|
regarding Contract Disputes |
| 4 |
|
regarding Customer Services Issues |
| 1 |
|
regarding Delivery Issues |
| 1 |
|
regarding Guarantee Or Warranty Issues |
| 1 |
|
regarding Product Issues |
| 15 |
|
regarding Refund Or Exchange Issues |
| 1 |
|
regarding Selling Practices |
| 10 |
|
regarding Service Issues |
These complaints were closed as:
Forum Statistics:
We visited their forum to get some more statistics because people often try to resolve their problem in forums so you may get some usefull information before choosing this webhost. Happy Customers : 95% Unhappy costumers: 5% Reson behind unhappiness: 1.poor support 2.site down 3.Server not monitored
Some facts:
Negetive :
- Hostgator doesnot monitor your server but manages .Hostgator will upgrade servers with latest servers but they don’t know when their servers ware down.
- Hostgator provides a 100$ google adword credit with almost every package they have for their clients but that 100$ credit is for US ,UK,Canadaian clients only.So if you are from any other country you will not get that 100$ adword coupon.
Positive :
- HostGator offers a free dedicated ip with their shared business hosting.
- Hostgator offers free private ssl with their baby and business shared hosting package.
- Hostgator offers a free toll free number for your clients which will redirect to your us based phone number .So if you are a US person then you will get this cool feature .
|
